I prepare your order immediately after receipt during office hours, Monday through to Friday. If all products that you ordered are in stock then they will be sent out within 1 - 2 working days. If some items are not in stock then I shall sent out your order once it is complete.
Delivery is ordinarily only made to the countries listed in the checkout area. Depending on the size and weight of your order I use either DHL, UPS or Deutsche Post Airmail Tracked. Delivery costs are listed below. If you would like to have your order delivered to a country other than one of those listed below then please contact me by email and I will obtain a delivery price and option for your perusal. Please let me have a list of the products you want to order as well as the complete delivery address. I try and obtain the best possible option which may take a bit of time. If delivery to the country of your choice is not possible then I shall of course let you know as soon as possible.
Delivery charges are based on weight. The weight of your parcel will be calculated by the software and clearly displayed in the check out area and before payment is taken.
Deutsche Post Warenpost: up to 1 kg. DHL Paket: up to 5 kg . 5 kg to 30 kg: Delivery via UPS.
Delivery within the EU (there can be delays and to certain countries there are no deliveries due to the Covid19 crisis - please enquire if your country is not listed in the checkout area).
Standard delivery (normally):
Parcels up to 2 kg: €15; Parcels up to 5 Kg: €18
Deliveries for orders over €300 is free!
All other countries (German Post has stopped deliveries to certain countries due to the Covid 19 crisis - please enquire if your country is not listed in the checkout area):
Standard delivery (normally)
Parcels up to 0,5 kg: €7,50; Parcels up to 1 kg: €13; Parcels up to 2 kg: €23.
Orders over €500 are delivered free of charge!
I accept payment in advance through Klarna, Paypal, Stripe or Amazon Pay. EU customers can also pay in Euros via bacs.
In order to offer you Klarna’s payment methods, I might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.